dhaks7 Privacy Policy
Your personal information is fully protected at dhaks7. This policy details what information we collect, how we use it, and how we protect your privacy.
Introduction and Scope
This privacy policy applies to all users of the dhaks7 platform. By using this site, you are considered to have given your consent to the terms of this policy.
dhaks7 operates a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.
This privacy policy describes what types of personal information dhaks7 collects, for what purposes that information is used, with whom information may be shared, and what steps we take to protect your information. It is a legally binding document that governs the relationship between you and dhaks7.
This policy applies to the www.dhaks7.lat website and its associated mobile version. If you disagree with any part of this policy, please refrain from using our platform.
Information We Collect
2.1 Registration and Account Information
When you create an account at dhaks7, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Preferred username
- Password (stored in encrypted form)
- Mobile number (for identity verification and transaction confirmation)
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect:
- Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
- Mobile banking number or partial bank account details
- Transaction amount and time
- Transaction identification number (transaction ID)
We do not store any complete bank card numbers or complete bank account details.
2.3 Identity Verification Documents (KYC)
To ensure financial security, in certain cases we may request the following KYC information:
- National ID card (NID) or passport copy
- Proof of address documents
- Selfie or live photo verification
This information is used solely for identity verification and anti-money laundering purposes.
2.4 Automatically Collected Information
While you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Page visit time, duration, and navigation path
- Gaming activity and betting history
- Data obtained from cookies and similar tracking technologies
Purpose of Using Information
3.1 Primary Purposes
Collected information is used for the following purposes:
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Verifying age and ensuring responsible gaming
- Providing customer service and resolving complaints
- Preventing fraud and money laundering
3.2 Service Improvement and Communication
- Improving platform functionality and user experience
- Informing you about new games, promotions, and updates (subject to your consent)
- Identifying and resolving technical issues
- Providing a personalized gaming experience
3.3 Legal Obligations
To comply with applicable laws and regulations, we may be required to retain and process certain information. This includes keeping records of financial transactions and providing information in response to lawful requests from authorities.
Sharing Information with Third Parties
dhaks7 does not sell your personal information to any third party. However, limited information may need to be shared in certain circumstances.
4.1 Service Provider Partners
To operate our platform, we use trusted third-party services, which include:
- Payment processors (bKash, Nagad, Rocket, Upay, banking services)
- Game content providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, and others)
- Identity verification services
- Cybersecurity and fraud prevention services
These partners receive only the information necessary to carry out their specific tasks and are bound by strict confidentiality agreements.
4.2 Legal and Regulatory Authorities
To meet legal obligations or in response to lawful requests from authorities, we may share information:
- In the case of a court order or legal process
- In investigations into suspicious financial activity
- At the request of law enforcement agencies investigating fraud or deception
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to another party. We will notify you appropriately before any such change, and your rights under this privacy policy will remain protected.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit our site. dhaks7 uses cookies for the following reasons:
- To keep your login session active and secure
- To remember your preferences and settings
- To analyze platform functionality and performance
- To prevent fraud and unauthorized access
5.2 Types of Cookies
- Essential cookies: Essential for the basic functionality of the platform — these cannot be disabled.
- Functional cookies: Remember your preferences and settings.
- Analytics cookies: Measure site usage and performance.
5.3 Cookie Controls
You can control cookies through your browser settings. However, please note that disabling essential cookies may cause some core platform features to not work correctly. When you first visit our site, a cookie notice will be displayed and your consent will be obtained.
Data Security Measures
6.1 Technical Safeguards
dhaks7 uses industry-standard technology to protect your information:
- 256-bit SSL encryption — all data transmission is secured
- Passwords encrypted with a strong hashing algorithm
- Regular security audits and vulnerability testing
- Unauthorized access detection system (IDS/IPS)
- Two-factor authentication (2FA) feature
6.2 Organizational Safeguards
- Regular staff training on data protection
- Following a "need-to-know" access policy
- Strict controls on access to sensitive information
- Rapid response plan in the event of a data breach
6.3 Acknowledgment of Limitations
Although we take every possible security measure, no digital system is completely free from risk. Should a data breach occur, we will notify you as quickly as possible in accordance with applicable law and take the necessary steps.
Data Retention Period
7.1 General Retention Policy
We retain your information only for as long as necessary. All relevant information is retained while your account is active. After account closure:
- Financial transaction records: for a defined period as required by law
- KYC documents: for a defined period as required by applicable regulations
- Gaming history: retained as needed for regulatory purposes even after account closure
- Communication records: for a defined period as needed for dispute resolution
7.2 Data Deletion Requests
Beyond legal or regulatory obligations, you may request deletion of your personal information. Please note that some information must be retained for legal reasons and may not be possible to delete. To make a request, contact us at [email protected].
Your Rights and Controls
📋 Right to Access Information
You have the right to know what information we hold about you. You can obtain a copy of your information by logging into your account or by contacting us directly.
✏️ Right to Correct Information
If you believe any information we hold about you is incorrect or incomplete, you may request that it be corrected. This change can be made through your account settings or via customer support.
🚫 Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted. However, doing so may limit your access to some platform services.
🗑️ Right to Delete Information
Also known as the "right to be forgotten" — you have the right to request deletion of your personal information beyond what is required by legal obligations. Please contact our support team regarding this.
Protection of Minors
dhaks7 is a platform for users aged 21 and above only. We do not intentionally collect any information from minors. Age is verified during the registration process, and if any account holder is suspected to be a minor, that account is immediately suspended.
If you find out that a minor has registered on our platform, please let us know at [email protected]. We will take immediate action and delete all related information.
Policy Changes and Updates
dhaks7 reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Displaying a prominent notice on the platform
- Sending a notification to your registered email
- Changing the "Last Updated" date at the top of this page
If you continue using the platform after the changes, you will be considered to have consented to the new policy. Therefore, it is recommended that you review this page regularly.
Contact Us
Contact us for any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide round-the-clock support in Bengali.
For more information, visit our Terms and Conditions, Responsible Gaming and FAQ pages.